House of Wonder Continental S.L

Santa Isabel Street, 2 - 1B,

28911 Leganés, Madrid, Spain

CIF : B67788968

Phone : +34 604 232 579

E-mail : info@houseofwonder.es

 

Payment

House of Wonder Continental S.L, i.e. house of wonder.es, accepts online payments with Visa, Mastercard, Visa Electron, Maestro, PayPal, Bizum. Payment will be deducted from your account, and the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.

All amounts on the website are inclusive of VAT. The website uses the following currencies for pricing:

European Union - EURO (EUR / €)

House of Wonder Continental S.L. uses a secure payment server that encrypts all information with SSL protocol, which means that your data is safe and cannot be read by other people. The website also uses SSL encryption.

Delivery

Delivery time of your order: 2-5 working days. We ship orders with the following companies and type of delivery: CORREO EXPRESS, GLS, DHL and MRW.

Right to complain

There is a right of withdrawal of 30 days from the date of receipt of the goods. House of Wonder Continental S.L. covers the return costs to a reasonable extent.

NOTE: You cannot exercise the right of withdrawal by simply refusing to receive the goods or not picking them up from the carrier.

In case of return, the company will be contacted:

House of Wonder Continental S.L

Santa Isabel Street, 2 - 1B,

28911 Leganés, Madrid, Spain

Phone : +34 604 232 579

E-mail : info@houseofwonder.es

No claims will be accepted if shipped COD.

Reimbursement

For reimbursement arrangements, account details should be sent to info@houseofwonder.es

Right of withdrawal

There is a full 30-day return policy for products purchased on the website, unless otherwise agreed or stated on the order. The 30 day period begins on the day of delivery of the order. Any wish to withdraw must be notified to us within 30 days of delivery and must be received no later than 14 days after we are informed of the exercise of the right of withdrawal. Requests to exercise the right of withdrawal must be sent by email to. info@houseofwonder.es. The notification must clearly state your wish to exercise the right of withdrawal.

Condition of the goods at the time of return

You are responsible for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and function of the goods. This means that you may test the item in the same manner as if you were shopping in a physical store. If the item is tested beyond what is described above, it is considered used and of diminished value. Therefore, if you cancel your purchase, you will be refunded a small portion or none of the purchase price. It is up to us to evaluate the condition of the merchandise.

Privacy policy and customers

We do not resell personal information and do not disclose your personal information to others, it is only recorded in our customer database.

You may delete your information at any time. So that you can contract with info@houseofwonder.eswe need the following information:

• Name
• Address
• Telephone number
• E-mail address

 

We register your personal data in order to be able to deliver the goods to you. Personal data is recorded at House of Wonder Continental S.L. and stored for a maximum of five years, after which the data is deleted. When personal data is collected through our website, we ensure that it is always done with your explicit consent, so that you are informed exactly what data is collected and why.

The director and employees of houseofwonder.com have access to information collected about you. We do not store or transmit customer information in encrypted form. As a registered user of House of Wonder Continental S.L., you always have the right to object to registration. You also have the right to access data that has been recorded about you. You have these rights under the Personal Data Act and any queries in this regard should be directed to info@houseofwonder.es.

Cookies

Cookies are used on www.houseofwonder.es in order to optimize the website and its functionality, and thus facilitate your visit. You can delete cookies from your computer at any time, which depends on the type of browser you use.

Claims

Product complaints can be sent to:

Directorate General for Consumer Affairs of your Autonomous Community

For non-EU citizens, complaints must be submitted through the European Commission's online complaints platform.

ec.europa.eu

When complaining, please include our email address: info@houseofwonder.es and the website where you purchased the product.